PRODUCT DAMAGED IN TRANSIT
If the product is damaged in transit due to shipper neglect, please contact Customer Service immediately.
To return a product damaged in transit, either refuse the package(s) or contact us at 877-225-7275 for a return shipping label.
1 YEAR LIMITED MANUFACTURER’S WARRANTY - ALL PRODUCTS
SKLZ warrants to the original purchaser of any SKLZ product that the product will be free of defects in materials or workmanship for 365 days from the date of purchase.
This warranty does not cover damages resulting from
- anticipated wear
- lost merchandise or
- damage from the elements
Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage due to weather exposure is not covered under warranty.
To start your warranty process with a Customer Service representative, please email the following information to firstname.lastname@example.org
- Name of product
- Name of damaged part needed
- Picture of damage(s)
- Copy of receipt to verify date of product purchase or order number if purchased directly from our website
- Name and shipping address
Please allow 48 hours for a Customer Service representative to contact you. We will contact you during our regular business hours, Monday-Friday between 8AM and 5PM PST.