If you are not 100% satisfied with your training products return it for a full refund within 30 days.
30-DAY GUARANTEE - ALL PRODUCTS
All SKLZ products are returnable within 30 days from the date of purchase for an exchange or refund. A refund of the purchase price (excluding shipping and handling charges) will be applied to the same credit card that was used for the original order. If your order was paid by check or money order, a refund check will be mailed to you. We do not offer cash refunds. All shipping charges, both outbound and return, will be at the buyer’s expense. After 30 days, items may not be returned for a refund or exchange.
*Items purchased at a retail store may not be returned for refund to our online store
HOW TO RETURN A PRODUCT
Standard Return Shipping
Repack the item(s) you wish to return securely in the original product packaging, if possible. If you use a carrier of your choice we recommend that returns be shipped by an insured and traceable method.
When returning item(s), please include a copy of the packing slip with the return authorization number (RA#) and reason for return. Your RA# is the same as your Purchase Order number/ Packing List number.
Address package to:
RA # ___________
2081 Faraday Ave
Carlsbad, CA 92008
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
Please allow a minimum of 15 days for SKLZ to receive and process your return. Upon receipt and passed inspection of product, a refund will be issued back to the payment method used for the original purchase (credit card or PayPal). You can expect a refund within 30 days of receipt. We will notify you via email once your refund has been processed. Please note, we do not refund shipping costs.
If you have a damaged or defective item, please refer to our 1-year limited warranty