Product quality is a priority for SKLZ. In recent product quality testing, we discovered an issue that may affect a limited number of Recoil 360™ All-Position Resistance Trainers. The “free motion ring” on the backside of the belt may fail under high tension.
As a result, SKLZ is issuing a voluntary recall of all Recoil 360™ All-Position Resistance Trainers that have the following logo on either the box or the product:
SKLZ will pay for return shipping of the item and will provide free replacements beginning in November 2014.
Please stop using Recoil 360™ All-Position Resistance Trainers (with SKLZ logo above) and return to SKLZ.
- Contact Customer Service, at 877-225-7275
- Advise how many units will be returned and SKLZ will provide pre-paid return shipping labels
- Return products to SKLZ in a box labeled with provided pre-paid return shipping labels.
SKLZ will ship free replacement units for returned Recoil 360™ beginning in November 2014.
Product Subject To This Voluntary Recall
Recoil 360™ with this logo is subject to this recall.
Recoil 360™ with this logo is NOT subject to this recall.
High quality products and customer satisfaction are very important to us. Our goal is to remedy this issue swiftly with as little disruption as possible to you. Please accept our deepest apologies for the inconvenience and thank you for helping us to solve this issue.